# Refund Policy

Last updated Apr 30, 2026

## All sales are final

Tailwind KOMpass is sold as digital content with immediate access. Once a purchase is completed, **all sales are final and we do not offer refunds**, including (without limitation) for:

- change of mind;
- failure to use the Service;
- lack of compatibility with your device, browser, or third-party services;
- changes to your Strava account or revocation of Strava access;
- future changes to features, pricing, or availability of the Service.

## EU/UK consumer right of withdrawal

If you are a consumer based in the EU or UK, applicable consumer-protection law gives you a 14-day right of withdrawal for distance contracts. Because Tailwind KOMpass is digital content delivered immediately, at checkout you are asked to:

- expressly consent to performance of the contract beginning immediately, and
- acknowledge that you thereby lose your right of withdrawal in accordance with Article 16(m) of EU Directive 2011/83/EU (and the equivalent UK provisions).

By completing checkout, you provide that consent and acknowledgement.

## Exceptions required by law

Nothing in this policy limits any non-waivable statutory rights you may have under the consumer-protection laws of your country of residence. If a refund is legally required (for example, where digital content is fundamentally defective and we cannot remedy the defect within a reasonable time), we will of course comply.

## Chargebacks

Please contact us before initiating a chargeback. Filing a chargeback for a purchase that does not qualify for a statutory refund may result in suspension of your account.

## Contact

Billing questions: see the [Imprint](https://tailwindkompass.com/imprint) page.

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Source: https://tailwindkompass.com/refund-policy  
Agent guide: https://tailwindkompass.com/llms.txt