The fastest way to reach Tailwind KOMpass is email: support@tailwindkompass.com. Every message is read by the developer who builds the product, so you will get an answer from someone who can actually fix things.

Include your Strava athlete name or the email you use for alerts if your question is about your account, and a link or segment ID if it is about a specific segment.

Signed in? Use Feedback & bugs in the sidebar on desktop or on the You tab on mobile. Feedback sent from the app includes the page you were on, which makes bug reports much quicker to reproduce.

Follow product updates and send a direct message on X: @thom_hartogg. Release notes are also posted on the changelog.

• Account and billing: Pro purchases, refunds (see the refund policy) and invoices. Payments are processed by Polar, our merchant of record.
• Privacy requests: data export and account deletion are self-serve in Settings, and we handle any other request under the privacy policy.
• Security reports: please email details privately before disclosing them publicly.
• Developers and partners: questions about the public API (see the developer page) or integration ideas.
• Press: background on the product and its story.

Operator and disclosure information is on the imprint. The service is provided under our terms of service.